In today’s technology-driven world, the use of IT has never been more important. Almost any industry today makes use information technology. From digital content marketing to task-specific software, IT support is one of the most important teams in a company in Singapore. Hiring the right people to do the job is as essential as the job itself.
But what should one look for in an information technologist? Read on and find key qualities you would want in your IT personnel.
- Problem solver
- You will likely be hiring an IT expert to solve any and all technology-related problems that might occur during your day-to-day operations. From printers refusing to accept paper to confidential company data that needs backing up, it is important that your IT specialist sees the problem, know how to solve it, and sees it through to its resolution. Having half-baked solutions or patch-up work that doesn’t comply with company policy are not the things you want your IT support services company be doing.
- Lover of technology
- In this day and age, technology changes fast. Your IT specialist should be on top of these changes and can adapt just as fast. This would be very difficult if your specialist is not fond of technology. He or she must have the yearning to stay updated with all these changes with the goal of becoming a better employee. The more information your specialist can digest, the more efficient an employee he or she becomes.
- Team player
- Your specialist will not be working alone. In fact, he or she will seldom be alone. Most of the time he or she will be handling job requests of all sorts from everyone—a malfunctioning server in the Design team, slow Internet connection in Marketing, the HR complaining about their scanner that won’t scan—everything involving another person. IT specialists should know how to deal with all sorts of people and work side by side them. They should be approachable and should be a good listener. Other employees should feel comfortable asking for their help.
- Passion for learning
- As stated earlier, information is key to an effective IT specialist. And additional information only comes from learning. The thirst to improve oneself is what separates good from great IT support service. In Singapore, one’s willingness to learn and go above and beyond the nature of one’s work is greatly rewarded.
- A good communicator
- A mark of a good specialist is not on his skills alone, but on how he manages to teach those same skills to others. Again, part of being a team player is communicating concepts to others effectively. It does not mean that you should be able to make each one of them computer experts, but having them learn the basics is a great start.
- Loves a challenge
- Lastly, not all problems will be easily fixed. Having your specialist throw a tantrum every time he can’t solve an issue is quite unacceptable. An IT specialist must look at a challenging problem as a learning opportunity with the mindset that each one will make him a better professional.
With these qualities in mind, get out there and find that gem of an IT specialist that will help your brand leave a mark online.
