Whether it is for construction or manufacturing industry, your cranes deserve high-quality crane parts. It is true. Either Hitachi, P&H or other brands, crane parts are essential to keep those safe to operate.
Now, does your current crane parts supplier deserve your business? If you do not know the answer, then let this article help you.
Unreliable delivery services
Even the most reliable crane parts supplier will have occasional delays. But if delays keep on happening, again and again. Then, that could impact the overall health and growth of your business. If this is happening to you, try addressing the problem first before switching.
Makes frequent mistakes
Everyone makes mistakes. We all know that. However, some errors could cost lives. For example, if your supplier was not able to provide you with quality P&H crane parts, there might be a sudden breakdown during operations.
Sneaky price increases
Sure, prices increase over time. That’s how business works. Prices increase along with its demand. But, if they suddenly ask for additional charges for your Tadano crane parts and other brands without prior notice. Unfortunately, you have to switch before it is too late.
Unresponsive to your needs
When you have an issue with their crane parts, do they make efforts to solve that issue? Do they replace them with new ones? Whatever solution they may have, they should correspond with your needs. If they took so long than it should be, they are not a reliable supplier as they claim to be.
Poor customer service
Above all, as a crane parts supplier, they should have patience. Patience to listen to all their client requests. Also, they should respond to your needs as soon as possible. Busy schedules are no excuses for poor customer service.
If one of these signs similar to your situations, it’s time to switch a crane parts supplier! For a reliable one, check out Shinko Crane. They always offer top-notch Hitachi, P&H and other brands of cranes parts.
Resource:
