If you’re working for a prestigious company, expect to adapt to modern times by utilising the most modern of tools. In my experience, this is true. While I can’t explicitly state the name of the company I’m working for, I can at least explain how we’ve grown over the past few months. How exactly did we increase productivity at work?
I’m not talking about individual improvements by tracking time or being proactive; I’m talking about how our company benefited from using a Microsoft Dynamics Customer Relationship Management (CRM) tool.
Microsoft Dynamics 365 is software for businesses that can transform the workplace in a mere matter of months! I can tell based on experience when our company improve its productivity rate.
What were the rewards?
We all know how the world is quickly changing into a digital-centric society. While not all countries may have the same level of advancements, most of the world is already modernised with advanced technology for workplaces and homes. It’s because we’ve grown accustomed to the use of modern technology, we’ve made it easier to live in general. This is especially true for our company when we incorporated Microsoft Dynamics in our office in Singapore.
The software tool offers a wide range of features that cater to different areas of our company such as Sales, Human Resources, and Marketing Department. Most importantly, it can effectively engage with customers to gather new intel that can improve our company’s relationship management strategies.
The tool is easy to use and can cover a wide area of responsibilities. Since the software tool is provided by Hitachi, I have no doubt our company was in good hands. Their team consists of talented veterans with more than a decade of experience, so it’s safe to say we should expect a few improvements after we utilise their solutions.
Gathering customer data is the most important aspect of CRM. Fortunately, it’s much easier to do now thanks to CRM software. It allows us to compile data from different channels such as the company’s website, email, social media pages, and marketing materials. The more we gather information, the more our business can grow.
Social media as a priority
Our company may be huge, but social media management wasn’t one of our strengths. Thankfully, with the help of CRM software, we can learn more from our customers by communicating with them. Since the world is more engrossed in social media nowadays, it’s only obvious for us to jump in the trend while the water is still hot.
The use of CRM software helped us prioritise social media. It allows us to build customer relationships and track potential customers. Thanks to gather data, we can also make more accurate predictions on how we can handle our next business strategies.
I highly recommend CRM for companies all around the world. It can boost productivity and lessen the workload. If you’re looking for Microsoft Dynamics, try the brand’s partner, Hitachi for more information on the subject at hand.
